Parentpay

ParentPay

We are a cashless school and payments for dinner money, school trips and other items are made using a secure website called ParentPay.

Benefits of using ParentPay

ParentPay is easy-to-use and offers the freedom to make online payments whenever and wherever you like, 24/7
The technology used is of the highest internet security available ensuring that your money will reach school safely – offering you peace of mind
Payments can be made by credit or debit card
Full payment histories and statements are available to you securely online at anytime
Your children won’t have to worry about losing money at school
Parents can choose to be alerted when their balances are low via email and/or SMS text

How to set up ParentPay as a new user

You should have received your unique ParentPay Account activation letter in the post at the start of the school year. If you have not received your letter, please email parentpay@clactoncoastalacademy.org requesting your details, and confirming your child's full name, date of birth, and year group.

Log on to www.parentpay.com
Enter your activation username and password in the Account Login section of the homepage. Please note: these are for one-time use only, you will choose your own username and password for future access during the activation process
Enter all the requested information and choose your new username and password for your account. Please register your email address as this enables us to send you receipts and reminders
You can now go to ‘Items for payment’, add items to your basket and proceed to complete your payment

Paying for items on ParentPay

ParentPay is easy-to-use and offers the freedom to make online payments whenever and wherever you like, 24/7
The technology used is of the highest internet security available ensuring that your money will reach school safely – offering you peace of mind
Payments can be made by credit or debit card
Full payment histories and statements are available to you securely online at anytime
Your children won’t have to worry about losing money at school
Parents can choose to be alerted when their balances are low via email and/or SMS text

ParentPay is promoting a one-click payment method when you complete a transaction for dinner money or trips. While this appears to be making it quicker for parents to make a payment, this is actually a bank transfer transaction which can take up to 10 days to clear with the bank.

We know that parents are making payments in good faith using this method, however, ParentPay credits the dinner money card straight away allowing the money to be spent while the payment is still pending with the bank. Although it’s up to the bank which day the transaction is completed, it does mean that money you think was taken from your account on day one, may not in fact be taken until ten days later, by which time the money could no longer be there, resulting in a failed payment and leaving your child’s dinner money account in debt.

We recommend using the following method for adding funds to your child’s balance

Log on to www.parentpay.com
Locate the students name click pay for meals
Enter the amount you want to add on and select add to basket
Click on the trolley icon on the top left-hand corner
Click on proceed to checkout
Click on other payment method
Enter your card details (as if you are making an online shop purchase) and click on review payment. You can save your card details here for future payments
Click on pay now
Check your emails for a receipt from platform@parentpay.com to confirm the transactions is complete

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